Refund Policy

Effective date: August 16, 2026

For electronics recipients, anknr accepts eligible returns for any reason within 30 days after carrier-confirmed delivery and supports exchanges. Contact order request recipient service before sending merchandise so we can provide instructions and the required label.

Charging: equipment return eligibility and condition

For electronics recipients, equipment return the device and included components in substantially the condition received, subject to reasonable handling needed to evaluate it. Follow the authorization and packing instructions. No restocking fee is charged for an eligible equipment return.

Charging: Merchant-paid equipment return transport

For electronics recipients, we pay eligible equipment return parcel delivery, including for change of mind, and provide a free prepaid equipment return label. The same merchant-paid label applies when merchandise arrives damaged, defective, incorrect, or missing an item or component.

Charging: Exchange process

For electronics recipients, tell support if an exchange is preferred. Availability is checked when the request is processed. If a direct exchange cannot be completed, we may refund the original device to the original payment method and invite a replacement purchase.

Charging: Inspection and refund timing

For electronics recipients, after receipt and inspection, an approved refund is issued to the original payment method. Once issued, the bank or card network typically needs 5–10 business days to post the credit.

Charging: Cancellation before dispatch

For electronics recipients, ask to cancel before shipment. We will cancel when fulfillment has not made shipment irreversible. After shipment, cancellation is unavailable and the equipment return procedure applies following delivery.

Charging: Ordinary-equipment return exclusions

For electronics recipients, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive devices are not eligible for routine change-of-mind returns. These limits never reduce remedies for goods that are damaged, defective, incorrect, or missing parts.

Charging: Questions for the merchant

For electronics recipients, store: Anknr
Email: Support@Anknr.shop
Telephone: 9513316425
Physical location: 957 64th St, Kenosha, WI 53143, United States